I wonder on what could be the underlying reasons for PAM workflow not kicking off at times and seems to be very sporadic. Is this a known PAM issue?
Ok, if you are referring to Service Desk or Service Catalog 'request' areas, the Process Automation integration with those products is very mature and should work without issue. The first thing that should be determined is if the request is getting from the specific product to the process automation API.I recommend opening a support case so we can set the correct logging levels and assist with tracking down where your requests are being lost.
There are no known code issues where instances fail to start sporadically.
There are most often very specific reasons an instance is not started, such as Process Automation never received the start request from an external application.
If you want to provide more details on what your Process Automation version is, what you are integrated with or how you are launching instances, what your processes are doing, and when you are seeing them fail we can try to help you track this down, though you may want to open a support case on this to get more hands on assistance with this.
It is PAM 4.3 HF01 and the workflow is associated with Request area where it will update ticket status and send task notification to respective approval groups.
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