Symantec IGA

Hi Friends,

Am trying to create a copy of an existing Access Role and while searching the Access Roles it returns empty,though roles exist.Same Access Role Search is working if i use other task like Modify User.

I didnt see any errors in logs,Need an help to understand,how to trouble shoot this issue.

Thanks in Advance,

Antony

Hello Antony

You should be able to see the access roles when you create a copy of it. Perform a simple test of creating a new access role and test if you can search for it. If not, restart environment and see if possible to see access roles. When I created an access role it awhile a few minutes to pop up.

Thanks,

Andrew Nguyen

Two places where this can go wrong.

Open your Create Access Role task and check the search screen. There are three scoping options. By default, it is all access roles but this may be different in your environment and this affects what roles are returned.

Then on the Tabs tab, If you take a look at the profile screen, there is the copy search screen - It should Default Access role search.

If you are still struggling please do raise a support case.

Cheers,

Marline.

Thanks for the response,This issue got fixed after restarting the Environment.