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New Message Templates for Initial and Resolved Activity Notifications.

Question asked by AlexSta83 on Jun 22, 2016
Latest reply on Jun 24, 2016 by camja06



I want to add two new Message Templates. One Message Template  for Initial Activity Notification(Open Incident) and one Message Template for Resolved Activity Notification(Resolved Incident).


I have already default notification rules for Initial and Resolved Activity Notifications with Site-defined Conditions, default Message Templates and a specific mail address as contact/recipient.


I would like the two new Message templates to be received only by a new mail address (as a new contact/recipient) and not by the already existed mail address of the default notification rules.


Should I create new notification rules with new site-defined Conditions in this matter? And if yes, how?


Thank you.