Does anyone have experience on integrating UIM and CA SDM? Is there any native attributtes taht can be populated? What anout relationships?
thanks in advance and best regards
Hi Michel ,
What you are looking for is Field Mappings , my recommendation is to go to the help on UIM and they have this question well documented in there very well. Also note my advice would be to open up a ticket with UIM support cause they would be able to guide you through future plans with the current gateway probe. Once you read through the help in UIM you will find that the integration is pretty straight forward.
A few things that I do caution about is make sure you have thresholds set in UIM so that not every event generates a ticket in Service Desk. Make sure you have reconciliation rules set so that repeated events are not being sent across to SDM.
Also in terms of field mappings there are obvious mappings like hostname would be tied to the CI ( assumption is that the CI exists in SDM) ...
Hope this helps ...
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