Is the CA PPM SaaS environment down?
Yes it is. Just received notification from CA via email
Dear SaaS Customer,
We are currently experiencing intermittent network issues that are impacting the availability of your CA SaaS service. We are diligently working to resolve the issue and restore service for our customers. We will provide further updates as more information becomes available.
Incident Case Number:
Incident Start Time: 06-23-2016 at 07:03:00
PPM SaaS Environment: All Portal Customers and PPM SaaS customers serviced out of SC5 Data Center (Santa Clara).
Cloud Service Management
Mobile App Analytics
App Synthetic Monitor
Next Update: 9 AM PST
We regret the inconvenience this may cause our SaaS customers. We want to assure you that this issue is being addressed with Severity 1 priority, and all appropriate teams have been engaged to help expedite the resolution. If you have any questions, please do not hesitate to reach out to CA Support. We thank you for your patience.
CA SaaS Team
Yes, I call to open a Severity Case 1... he mention he received about 19 call and that their technical team is working on it..
I had a demo schedule for PPM Implementation this afternoon, hope it is back by then otherwise it will be a big strike in the implementation....
back online for us
On Thursday, 23 June 2016, EG27 <firstname.lastname@example.org>
I just checked and it looks like it is back up.
We have confirmation that the network issue has been resolved and service has been restored. We are diligently working to determine the root cause of the incident and as part of our Root Cause Analysis (RCA) process.
Incident End Time: 06-23-2016 at 8:10am PT
We once again apologize for the inconvenience this incident may have caused our SaaS customers. Should you like to receive a copy of the RCA, please reach out to CA Support. We thank you for your patience and understanding.
It's down, again, I guess
Retrieving data ...