Clarity

  • 1.  CA PPM 13.3-14.2 Upgrade failed

    Posted Jun 24, 2016 12:24 AM


    Hi Friends,

     

    We are trying to upgrade our PPM application from 13.3 to 14.2 with Sqlserver DB and AIX application server. The upgrade failed at below stage. Had anyone faced such error before?

     

    Access  Given:

    1) 'admin' user have all access rights.

    2) DB user has all access rights mentioned on instruction guide.

     

    Error:  @install.log

    (ExecTask) Updating xogseeddata for component = projmgr

    (ExecTask) Created dir: /clarity/logs/xog-seeddata/out/projmgr

    (ExecTask)        Applying requisitions_update.xml

    (ExecTask) Error Applying XOG: Failure occurred while applying requisitions_update.xml

    (ExecTask)  Check /clarity/logs/xog-seeddata/out/projmgr/requisitions_update_out.xml for errors

    (ExecTask) ERROR: Upgrade failed for tenant 

    (ExecTask) /clarity/.setup/scripts/db.xml:2101: The following error occurred while executing this line:

    (ExecTask)/clarity/.setup/scripts/db.xml:2317: The following error occurred while executing this line:

    (ExecTask) /clarity/.setup/scripts/db.macros.xml:93: Java returned: 2

    (ExecTask)        at org.apache.tools.ant.ProjectHelper.addLocationToBuildException(ProjectHelper.java:551)

    (ExecTask)        at org.apache.tools.ant.taskdefs.Ant.execute(Ant.java:444)

    (ExecTask)        at org.apache.tools.ant.taskdefs.CallTarget.execute(CallTarget.java:105)

    (ExecTask)        at com.niku.tools.taskdefs.xpath.Iter.executeTarget(Iter.java:294)

    (ExecTask)        at com.niku.tools.taskdefs.xpath.Iter.execute(Iter.java:189)

    (ExecTask)        at com.niku.tools.taskdefs.xpath.Iter.execute(Iter.java:145)

     

     

    Error @requisitions_update_out.xml

    <?xml version="1.0" encoding="UTF-8"?>

    <NikuDataBus>

      <Header action="write" externalSource="NIKU" objectType="notification" version="14.1.0.431"/>

      <XOGOutput xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../xsd/status.xsd">

        <Object type="notification"/>

        <Status elapsedTime="4.64 seconds" state="FAILURE"/>

        <Statistics failureRecords="1" insertedRecords="4" totalNumberOfRecords="5" updatedRecords="0"/>

        <Records>

          <Record>

            <KeyInformation>

              <column name="externalSource">NIKU</column>

            </KeyInformation>

            <ErrorInformation>

              <Severity>FATAL</Severity>

              <Description>Exception getting BusinessProcessEventManager

    java.lang.RuntimeException: Exception getting BusinessProcessEventManager

      at com.niku.union.bpm.BusinessProcessFactory.getBusinessProcessEventManager(BusinessProcessFactory.java:141)

      at com.niku.odf.object.ODFObjectImpl.raiseEvent(ODFObjectImpl.java:2814)

      at com.niku.odf.object.ODFObjectImpl.raiseEvent(ODFObjectImpl.java:3604)

      at com.niku.odf.object.ODFObjectImpl.update(ODFObjectImpl.java:2998)

      at com.niku.odf.object.ODFAbstractObjectImpl.update(ODFAbstractObjectImpl.java:3374)

      at com.niku.odf.object.ObjectInstanceImpl.update(ObjectInstanceImpl.java:1726)

      at com.niku.odf.object.ObjectInstanceImpl.update(ObjectInstanceImpl.java:1711)

      at com.niku.nmc.service.NotificationUpdateService.updateNotification(NotificationUpdateService.java:140)

      at com.niku.nmc.notification.NotificationWriteService.saveNotificationObjects(NotificationWriteService.java:121)

      at com.niku.nmc.notification.NotificationWriteService.doProcessRequest(NotificationWriteService.java:29)

      at com.niku.xog.service.BaseXOGService.processRequest(BaseXOGService.java:224)

      at com.niku.union.service.binding.ServiceControlBindingJava.processRequest(ServiceControlBindingJava.java:58)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:902)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:212)

      at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:219)

      at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1419)

      at com.niku.union.web.PortletController.processProcessActionRequest(PortletController.java:233)

      at com.niku.union.web.PortletController.processRequest(PortletController.java:160)

      at com.niku.union.web.WebActionController.processAction(WebActionController.java:1443)

      at com.niku.union.web.WebActionController.processRequest(WebActionController.java:188)

      at com.niku.xog.service.XOGWMDHandler.process(XOGWMDHandler.java:89)

      at com.niku.xog.service.ObjectHandler.processRequest(ObjectHandler.java:203)

      at com.niku.xog.client.XOGAdminClient.processDoc(XOGAdminClient.java:1162)

      at com.niku.xog.client.XOGAdminClient.processFileDescriptors(XOGAdminClient.java:898)

      at com.niku.xog.client.XOGAdminClient.processFileDescriptors(XOGAdminClient.java:661)

      at com.niku.xog.client.XOGAdminClient.execute(XOGAdminClient.java:519)

      at com.niku.xog.client.XOGAdminClient.main(XOGAdminClient.java:259)

    Caused by: java.lang.reflect.InvocationTargetException

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:88)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)

      at java.lang.reflect.Method.invoke(Method.java:613)

      at com.niku.union.bpm.BusinessProcessFactory.getBusinessProcessEventManager(BusinessProcessFactory.java:125)

      ... 26 more

    Caused by: com.niku.union.config.ConfigurationException: Messenger init failed. This could be due to an incorrect 'preferIpv4Stack' setting that is currently set to 'true' .

      at com.niku.union.utility.SimpleMessenger.createChannel(SimpleMessenger.java:329)

      at com.niku.union.utility.SimpleMessenger.start(SimpleMessenger.java:207)

      at com.niku.bpm.eventmgr.messageserver.MessageServerImpl.subscribe(MessageServerImpl.java:263)

      at com.niku.bpm.eventmgr.BusinessProcessEventManagerImpl.&lt;init&gt;(BusinessProcessEventManagerImpl.java:81)

      at com.niku.bpm.eventmgr.BusinessProcessEventManagerImpl.createInstance(BusinessProcessEventManagerImpl.java:113)

      at com.niku.bpm.eventmgr.BusinessProcessEventManagerImpl.getInstance(BusinessProcessEventManagerImpl.java:96)

      ... 31 more

    Caused by: org.jgroups.ChannelException: failed to start protocol stack

      at org.jgroups.JChannel.startStack(JChannel.java:1787)

      at org.jgroups.JChannel.connect(JChannel.java:413)

      at org.jgroups.JChannel.connect(JChannel.java:388)

      at com.niku.union.utility.SimpleMessenger.createChannel(SimpleMessenger.java:324)

      ... 36 more

    Caused by: java.lang.Exception: problem creating sockets (bind_addr=/10.240.96.161, mcast_addr=ff0e:0:0:0:0:0:ef00:103:9092)

      at org.jgroups.protocols.UDP.start(UDP.java:238)

      at org.jgroups.stack.ProtocolStack.startStack(ProtocolStack.java:990)

      at org.jgroups.JChannel.startStack(JChannel.java:1784)

      ... 39 more

    Caused by: java.net.SocketException: Can't assign requested address

      at java.net.AbstractPlainDatagramSocketImpl.setOption(AbstractPlainDatagramSocketImpl.java:310)

      at java.net.MulticastSocket.setInterface(MulticastSocket.java:461)

      at org.jgroups.protocols.UDP.createSockets(UDP.java:399)

      at org.jgroups.protocols.UDP.start(UDP.java:234)

      ... 41 more

    </Description>

            </ErrorInformation>

          </Record>

        </Records>

      </XOGOutput>

    </NikuDataBus>

     

     

    Best Regards,

    Lala



  • 2.  Re: CA PPM 13.3-14.2 Upgrade failed
    Best Answer

    Broadcom Employee
    Posted Jun 24, 2016 02:18 AM

    Hi Lala,

     

    From the log I can interpret two problems

     

    1. Caused by: com.niku.union.config.ConfigurationException: Messenger init failed. This could be due to an incorrect 'preferIpv4Stack' setting that is currently set to 'true' .

     

    2. Caused by: java.lang.Exception: problem creating sockets (bind_addr=/10.240.96.161,

    mcast_addr=ff0e:0:0:0:0:0:ef00:103:9092)

     

    So either it looks like some issue with bind address and multicast and secondly I have seen issues with cross platform like AIX and SQL server where ODBC driver seems to have issues with AIX.

     

    Also the support for AIX is dropped already for new releases so can you give a try with RHEL

     

    Regards

    Suman Pramanik

     

     

     

     



  • 3.  Re: CA PPM 13.3-14.2 Upgrade failed

     
    Posted Jun 28, 2016 06:58 PM

    Hi lalatendu.bishoyi - Did SumanPramanik 's  response help answer your question? If so please mark as Correct Answer. Thanks!