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Incident Problem mapping

Question asked by Johnny_2302 on Jun 27, 2016
Latest reply on Jul 18, 2016 by Johnny_2302


Hi Team,

 

I have observed that the detail_pr page has a tab "Parent/child" which has another tab "Attached Incidents" which displays all the incidents attached on that problem ticket. So I need to understand below things:

 

1. Can I have a similar tab for "Attached Requests" in the detail_pr page?

2. Can I have a similar tab for "Attached Problem" in the detail_in page & detail_cr page?(mapping of Problem to Incident)

 

If yes kindly let me know how to achieve the same.

Also, is it as per the ITIL standards?

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