Hi,
The error :
Communication failure between SiteMinder policy server and web agent
might occur because :
- There's a network problem between the Web Agent and Policy Server;
- The Web Agent bad or corrupted request data to the Policy Server;
- The Policy Server is too busy to answer the request.
To trouble shoot that, ensure you have the Web Agent and Policy Servers
traces, and insure that the failing request is received or not by the
Policy Server, and if the Policy Server receives it, check that all needed
data are in the request. Most of the time, the AgentName is wrong. When the
Web Agent receives an old encrypted AgentName, and because it doesn't have
the Key to decrypt it, it send the AgentName as is and as such, the Policy
Server cannot find it in the Policy Store.
Best Regards,
Patrick