AnsweredAssumed Answered

Clarity mobile app access post SSO integration

Question asked by ashmi_ashma on Jul 5, 2016
Latest reply on Jul 5, 2016 by Suman Pramanik

We are on-demand and have just integrated with SSO (clarity v14.2)

 

While testing the application, we found that we are no longer able to access Clarity using the CA time manager phone app (we get a server error). The same user successfully logs in using desktop.

 

I came across this KB article - http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec598579.aspx  that says a rule/exception needs to be applied to allow requests to be passed through without SSO being applied. Then what is the use of SSO authentication if we are bypassing it?

 

Any suggestions?

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