CA Service Management

We have recently introduced USS to our clients, they have complained about the search functionality.

Users will search for an employee number

The users enter the employee number before clicking the magnifying glass.

If you do this in ServiceDesk, there is an autofill feature.

Is this not a feature in USS/Catalog and if not why not?

Good Morning James.

Currently, the functionality you are asking for needs to be implemented.
For situations like this, where a user asks for a change of behaviour of the current release of the product, I can propose to add an Idea in the Communities.

A new way to get your voice heard at CA is to suggest your idea for review through the Service Management Global User Community.
The CA Service Catalog Product Team is adopting the CA Community based Ideation solution, which is available to you through the CA Service Management Global User Community. 
  
The following steps will guide you to submit an Idea:
- Logon to the CA Service Management Global User Community.
https://communities.ca.com/web/ca-service-management-global-user-community/welcome
If you are not already a member of the community, we encourage you to join right away.
- Select "CA Service Catalog" from the "Products Covered" menu on the right side of the page. (you might need to scroll down a little).
- Click on the 'Ideas'(bulb-light) icon at the top to view the existing Ideas and see if your Idea has already been suggested.
  If it has, you can vote on it and add a comment.
- If you have a new idea, click on the "Create an Idea" link on the Actions menu at the left. 

Once your Idea is submitted(publish), all members of the Community can view, comment, provide suggestions, discuss alternatives and vote on ideas to define the highly popular features.
All ideas will be reviewed to see whether they can be implemented.

Please open an Idea and let me know when done to 'vote' for it.

Thanks and kind regards, Louis van Amelsfort.