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Response Lookup Behaviour

Question asked by Sivasankar on Jul 8, 2016
Latest reply on Jul 11, 2016 by Sivasankar

Hi Everyone,

Can you please let me know how "Compare Strings for Response Lookup" works? I'm under the assumption that when i receive a request, i can filter the argument/operation in the xml request and send responses from case response entries based on the criteria value set but when i tried it in v9.1, I'm unable to get the desired response. It always send the response from the vsi rather than the one which i configured in Response Lookup step. I tried overriding the lisa.vse.response property but that also failed. Could anyone let me know how this works? I'm attaching my VS for your reference.

Thanks,

Sivasankaran

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