When attempting to close a request that has a failed workflow I'm faced with either
Any Ideas as to what is going on here?
Ok for some odd reason I was able to open up a new process against the request and close it out after about an hour. Somehow the failed request workflow fell off and I was able to work against it again.
Very strange. Any takers on what is happening behind the scenes?
Again many thanks!
The process is failed in process automation (for SDM its running) and until you repair/cancel it in PA, you can't close the ticket.
I don't think that's accurate. My understanding is that a Failed process in PA is still complete but it completed to the Red X exit operator instead of the green check. A blocked or suspended process would need to be repaired or cancelled. However, that being said, I would have expected a failed process to allow a ticket to be closed since it is no longer running.
The error about requiring a comment sounds like a status transition configuration moving from whatever status you were in to the Closed Status and shouldn't be directly related to the process itself. That's a configuration in Service Desk.
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