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Log_Agent's Group stored query

Question asked by CelsoA on Jul 8, 2016
Latest reply on Jul 15, 2016 by Chris_Hackett

I am trying to develop a stored query to list the incidents created by members of a specific group.

 

I've tried this:

(log_agent.analyst.[member]member_list.group IN (\'ServiceDesk\') AND type = \'I\') results in a bad where clause.

 

And this:

type = 'I' AND (log_agent.[member]member_list.group.id IN U'347121C59DB6B140A9961713A2F3E1BA')

(and yes that is the correct UUID)

 

Results in zero.  Being the point of contact, a majority of incidents are created by the ServiceDesk.

 

Thanks in advance!

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