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Reports with tickets for the group on a specific date

Question asked by rmps on Jul 11, 2016
Latest reply on Jul 15, 2016 by Chris_Hackett

Hi Evebody,

 

To support the service management of our managers ( backlogs control), I need to show tickets on that particular date that the resolver group was, on that date, "XPTO" .

 

Someone has gone through this? What solution was implemented ? Any idea? I believe the act_log table can help ..

 

Thanks very much,

 

Rafael

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