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apache failed to start after install the siteminder agent

Question asked by Jiaxi on Jul 11, 2016
Latest reply on Jul 21, 2016 by Tanvi_N

Apache :  Server version: Apache/2.4.6 (Red Hat Enterprise Linux)

Agent :  Product Name=CA SiteMinder Web Agent . FullVersion=12.50.4.913

I have installed and configured the web agent. Everything seems ok, but when I try to restart the apache using command : apachectl start . It failed with following error :

httpd: Syntax error on line 56 of /etc/httpd/conf/httpd.conf: Cannot load /opt/nete/webagent/bin/libmod_sm24.so into server: libsmerrlog.so: cannot open shared object file: No such file or directory

 

I source the environment and 100% sure libmod_sm24.so & libsmerrlog.so are there. when I comment out following two lines from httpd.conf file, i can start apache without issue.

#LoadModule sm_module "/opt/nete/webagent/bin/libmod_sm24.so"

#SmInitFile "/etc/httpd/conf/WebAgent.conf"

 

Thanks in advance for any help.

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