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Auto Assignment of Request to Request Creator with Status "In Progress"

Question asked by Balram.Deswal on Jul 12, 2016
Latest reply on Jul 13, 2016 by Balram.Deswal

Hi Team,


In our environment, there is a group of Helpdesk users that creates ticket on call. We want to configure in such a way that the incidents created by any member of this group should be assigned to that member with the status of the incident being "In Progress" instead of "Open".


How it can be configured?


Thanks & Regards,

Balram Singh Deswal