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Mail triggering

Question asked by Johnny_2302 on Jul 12, 2016
Latest reply on Aug 9, 2016 by Johnny_2302


Hi Team,

 

We have a requirement here wherein, we want to send mail to the affected end user if the status is set to "user pending".

If the status hasn't changed the next as well then the mail should be triggered again. This should happen for 2 consecutive days if the status is not changed and on the 3rd day the call should be closed with status set as "closed invalid" .

 

Thanks

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