CA Service Management

Dear all,

I am testing the promotion utility but it keeps failing.

The reason of failure is that 'file 'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/wwwroot/capa.properties' is not readable.'

Any idea how to fix this? I already run the cmd with administrator.

The log from sdmp.log:

17:01:49.169 [SdmPromotion.java : 141] INFO  - -----------------SDM Promotion Utility Execution Started-------------------

17:01:49.200 [CommonUtils.java : 139] DEBUG - Parsing the properties file C:/PROGRA~2/CA/SERVIC~1/site/cfg/sdmp_config.properties

17:01:49.200 [CommonUtils.java : 149] INFO  - Parsing the properties file C:/PROGRA~2/CA/SERVIC~1/site/cfg/sdmp_config.properties Complete

17:01:49.231 [SdmpMessages.java : 59] DEBUG - Parsing the message properties file C:/PROGRA~2/CA/SERVIC~1/java/resources/com/ca/ServicePlus/sdmp/resources/sdmp_messages.properties

17:01:49.231 [SdmpMessages.java : 72] INFO  - Parsing the properties file C:/PROGRA~2/CA/SERVIC~1/java/resources/com/ca/ServicePlus/sdmp/resources/sdmp_messages.properties Complete

17:01:50.167 [ExportExecution.java : 165] INFO  - Entered description is : 20160714_CHB_SDM

17:01:50.167 [PromotionHistory.java : 102] INFO  - History File Name : C:/PROGRA~2/CA/SERVIC~1/SDMP_HISTORY.HIS

17:01:50.167 [PromotionHistory.java : 103] INFO  - History Status : STARTED

17:01:50.167 [Validator.java : 706] INFO  - Started: Validation of Promotion Properties

17:01:50.167 [Validator.java : 1047] INFO  - Unable to find the export_import_path property value in the properties file. Using NX_Root as the root path.

17:01:50.183 [Validator.java : 104] DEBUG - Validating Disk space required.

17:01:50.183 [Validator.java : 711] INFO  - Validated Promotion Properties

17:01:50.183 [Validator.java : 713] DEBUG - Started: Standby server validation.

17:01:50.183 [SDMServerTypeDetails.java : 129] INFO  - Started reading NX.env file from nx_root

17:01:50.183 [SDMServerTypeDetails.java : 93] INFO  - Loading the paradigm.ini file for nx_root

17:01:50.183 [SDMServerTypeDetails.java : 102] INFO  - NX_ROOT path is: C:/PROGRA~2/CA/SERVIC~1

17:01:50.183 [SDMServerTypeDetails.java : 175] INFO  - Completed reading NX.env file from nx_root

17:01:50.183 [SDMServerTypeDetails.java : 198] DEBUG - Key: NX_RF , Value: null

17:01:50.183 [SDMServerTypeDetails.java : 198] DEBUG - Key: NX_LOCAL_HOST , Value: CAAPPDEV01

17:01:50.183 [SDMServerTypeDetails.java : 198] DEBUG - Key: NX_SLUMP_HOST , Value: CAAPPDEV01

17:01:50.183 [SDMServerTypeDetails.java : 363] DEBUG - NX_LOCAL_HOST is same as NX_SLUMP_HOST, it is Primary Server.

17:01:50.183 [Validator.java : 722] DEBUG - Validated Standby server

17:01:50.183 [Validator.java : 723] INFO  - Started: Export Precheck Validation of Source files

17:01:50.230 [Validator.java : 887] INFO  - file 'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/wwwroot/capa.properties' is not readable.

17:01:50.230 [Validator.java : 897] ERROR - sdmpConfig_10104:1 property files do not have read permission.

17:01:50.230 [Validator.java : 727] ERROR - sdmpConfig_10104:1 property files do not have read permission.

17:01:50.230 [Validator.java : 729] INFO  - Validated Read Access Permissions for Source Property files

17:01:50.230 [ExportExecution.java : 134] ERROR - sdmpConfig_10032:Export execution failed, Please refer to the logs.

17:01:50.245 [PromotionHistory.java : 102] INFO  - History File Name : C:/PROGRA~2/CA/SERVIC~1/SDMP_HISTORY.HIS

17:01:50.245 [PromotionHistory.java : 103] INFO  - History Status : FAILED

17:01:50.245 [SdmPromotion.java : 235] INFO  - -----------------SDM Promotion Utility Execution Completed-------------------

Best regards,

Conan

I removed the capa.properties file and run the sdmp export again.

But the only thing it exported is wspcol and wsptbl.

EXPORT Summary

Run on : Thu Jul 14 17:55:46 CST 2016

Version : 14.1 ( tus-110 2015-10-30T15:04:45 )

__________________________________________________________________

Description : 20160714_CHB_SDM

__________________________________________________________________

SDM system information

Java Version :1.7.0_10

Tomcat Version :7.0.23

HOSTNAME :CAAPPDEV01

OS Type :Windows Server 2012

OS Version :6.2

SDM Language :en-US

SDM Database Type :SQL

Server Type :Primary

__________________________________________________________________

EXPORT details

Package ID :sdmp_export_160714_175545

Description :20160714_CHB_SDM

Export process requires CA Service Desk Manager service to be running. The Export process will start the CA SDM service if it is not running.

Started export at 2016-Jul-14 17:56:03

0 files are successfully processed.

The following 43 source files or folders for export does not exist or does not have read permission.

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/catalina.policy'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/catalina.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/context.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/logging.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/server.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE/conf/web.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/server.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/web.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/catalina.policy'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/catalina.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/context.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/logging.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/conf/Catalina/localhost/fscrawl.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/webapps/cafedsearch/WEB-INF/adapters-config.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_FS/webapps/fscrawl/WEB-INF/crawler_surface_config.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/web.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/server.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/catalina.policy'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/catalina.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/context.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/conf/logging.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_REST/webapps/caisd-rest/WEB-INF/web.xml'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_SA/webapps/SupportAutomation/WEB-INF/classes/config/server.properties'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/CATALINA_BASE_SA/webapps/SupportAutomation/WEB-INF/web.xml.tpl'

'C:/PROGRA~2/CA/SERVIC~1/bopcfg/www/wwwroot/capa.properties'

'C:/PROGRA~2/CA/SERVIC~1/fig/cfg/*.fmt'

'C:/PROGRA~2/CA/SERVIC~1/pdmconf/eiam*.config'

'C:/PROGRA~2/CA/SERVIC~1/pdmconf/NX.env_nt.tpl'

'C:/PROGRA~2/CA/SERVIC~1/pdmconf/NX.env.tpl'

'C:/PROGRA~2/CA/SERVIC~1/samples/pdmconf/web.cfg.tpl'

'C:/PROGRA~2/CA/SERVIC~1/site/nat.cfg'

'C:/PROGRA~2/CA/SERVIC~1/site/cfg/*.xml'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/*.ver'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/art/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/cfg/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/interp/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/lexicons/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/majic/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/rpt/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/web_rpt/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/www/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/mods/xslt/*.*'

'C:/PROGRA~2/CA/SERVIC~1/site/sch/*.sch'

Successfully processed pdm_extract for all the WSP tables.

Total 92 rows  exported from wspcol table and stored into wspcol.dat.

Total 1 row  exported from wsptbl table and stored into wsptbl.dat.

Started creating the zip file of the package C:/PROGRA~2/CA/SERVIC~1/Promotion/Export/sdmp_export_160714_175545.