CA Service Management

Hi Team,

Is it possible to configure the Mailbox for Gmail/Yahoo server in CA SDM 14.1.03?

We want to implement creation/updation/closure of request/incident/problem/change whenever a user sends a mail to the mailbox.

If yes, kindly provide the value that needs to be provided for all the fields during mailbox configuration.

Regards,

Balram Singh Deswal

Hi Team,

Kindly provide a response for this question.

Regards,

Balram Singh Deswal

History:

How to generate tickets through email in sdm  12.9?

tec1911912 - Connecting Maileater to Office 365 Mail

tec1701083 - Using MS Office 365 with SDM Maileater functionality 

Update a ticket through maileater without passing the ticket ID in the email body

tec476591 - When I use maileater to update a closed ticket, I get the error AHD58005 and the ticket is not updated.

Unable to connect Maileater to mail server via SSL Port 995

tec588796 - Maileater and attachments

tec477549 - What is the correct way of using %DESCRIPTION variable in an email sent to Maileater?

faq388408 - Does maileater support HTML Emails?

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec549015.aspx

tec591361 Maileater will not create a ticket even though the "from" email address is valid for an active contact in Service Desk

Error AHD58045 in Mail Eater. http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec591361.aspx

how to debug maileater

Hi Balram.Deswal - Did TMACUL's response help answer your question? If so please mark as Correct Answer. Thanks!

We use Google Apps for Business for our email and the imap port for gmail is 993.  From all of this documentation I am reading it appears that we will not be able to use Maileater with our 14.1 installation  as neither port 993 or 995 are supported.  Is this correct?

Have you tried to use the Port Override in the Mailbox definition?

Yes. I set the Email Type to IMAP4, hostname is imap.gmail.com and I have tried both port 993 and 143.  I am assuming 993 doesn't work because it is not supported in Maileater and then port 143 is not supported in gmail so that does not work either.