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Automatically update acknowledged date in CA service desk manager 14.1

Question asked by Nabeel1 on Jul 18, 2016
Latest reply on Feb 14, 2018 by J_W


Hi team,

 

I have created a custom field for acknowledged date and added that field on CA service desk manager with the help of open form in web screen painter. When a ticket is acknowledged on CA service desk manager, the acknowledged date has to be manually updated. How can acknowledged date be updated on CA service desk manager automatically as the ticket is acknowledged in CA service desk manager 14.1. ?

 

Kindly suggest a method/code to update acknowledged date automatically.

 

Thanks and Regards

Nabeel Asif

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