I have an environment with Service Desk and PAM to have an approval process in certain cases. The scenario is the following:
When an user opens a ticket, the group manager of the assigne of that ticket.. receives an email with two buttons (one for approve and one to reject) when he pressed one, PAM starts a process that set the ticket status to approve or reject.
But now i have another need (I'll like to know if it can be set it using only SDM) i want that when an Affected End User opens a ticket in an X category the supervisor (that its define for the user in SDM) of that user receives an approval notification.
How can we accomplish this?