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End User's Supervisor Approval

Question asked by JasonLLM on Jul 19, 2016
Latest reply on Nov 9, 2016 by Lindsay_Estabrooks

Hello Community,


I have an environment with Service Desk and PAM to have an approval process in certain cases. The scenario is the following:


When an user opens a ticket, the group manager of the assigne of that ticket.. receives an email with two buttons (one for approve and one to reject) when he pressed one, PAM starts a process that set the ticket status to approve or reject.


But now i have another need (I'll like to know if it can be set it using only SDM) i want that when an Affected End User opens a ticket in an X category the supervisor (that its define for the user in SDM) of that user receives an approval notification.


How can we accomplish this?