AnsweredAssumed Answered

Agent Connection Status - Unmounted during ADS

Question asked by bwcole on Jul 20, 2016
Latest reply on Jul 21, 2016 by Hallett_German
Branched to a new discussion

Howdy Community,


We have a issue with an agent that is stopped during an alert downtime schedule and the ADS is longer than the agent unmount time frame (default 60 minutes).  When the ADS ends, since the agent is unmounted, the agent connection status has no data, thus there is not an alert sent that the agent did not restart.


My thoughts are to extend the unmount configuration on the EMs to longer than any of our ADS schedules, more than seven hours but less than 24 hours so the agent will not become unmounted while the agent connection status alert is under an ADS.


What are the draw backs to extending the agent unmount time from from 60 minutes to 12 hours?