AnsweredAssumed Answered

Clarity 14.2 issues with IE 11 post SSO

Question asked by ashmi_ashma on Jul 24, 2016
Latest reply on Feb 17, 2017 by Abhisek



We are on-demand and have integrated PROD with SSO and are able to access Clarity from IDP URL (SSO URL) from all browsers (Chrome, Safari, Firefox) except IE11.


Surprisingly, it worked well for Test and Dev but we get routed to on-demand page/ or get Internal Server Error from IE11 on Prod.


I also would point out that we ran into issues with IE when we upgraded from 13.2 to 14.2. That time also testing on DEV and Test revealed no issues on IE but when prod was upgraded, users started getting blank screens, no log in button on IE. Same users tested dev & test for upgrade (nothing changed on system settings/ network settings) and same users tested the SSO integration now and did not get issues in Dev/ Test but are getting issues in prod.


Anyone faced similar issues?