AnsweredAssumed Answered

Maileater VS activity log pollution

Question asked by pier-olivier.tremblay Champion on Jul 26, 2016
Latest reply on Jul 28, 2016 by pier-olivier.tremblay

Hi guys,

 

Do anyone of you know if it is possible to configure the behavior of maileater regarding what it logs?

 

Currently, when you reply to a SDM notification, it generates 3 entries in the activity log.

 

  1. Log comment : User how replied : text of the reply.
  2. Log comment : Ticket has been updated via text interface.
  3. Add an attachment : Add the reply as an attachment.

 

 

The problems with these are :

  1. It becomes messy
  2. Here, we send notification to the assignee when someone log a comment or add an attachment. So every time the end user replies to a notification, the assignee receives three notifications ...

 

 

 

Can we prevent maileater from logging the second one?

Can we prevent maileater from adding the email as an attachment?

 

Thank you.

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