Do anyone of you know if it is possible to configure the behavior of maileater regarding what it logs?
Currently, when you reply to a SDM notification, it generates 3 entries in the activity log.
- Log comment : User how replied : text of the reply.
- Log comment : Ticket has been updated via text interface.
- Add an attachment : Add the reply as an attachment.
The problems with these are :
- It becomes messy
- Here, we send notification to the assignee when someone log a comment or add an attachment. So every time the end user replies to a notification, the assignee receives three notifications ...
Can we prevent maileater from logging the second one?
Can we prevent maileater from adding the email as an attachment?