AnsweredAssumed Answered

Autofill Requester and Affected End User From Quick Profile

Question asked by jlhawley on Jul 26, 2016
Latest reply on Jul 27, 2016 by Kyle_R

Our helpdesk has a requirement to Auto-fill Requester and Affected End User when they use the Quick Profile Scratchpad option. Currently, only the Affected End User gets auto-filled from the user selected on the Quick Profile. This behavior is different from a normal opening of a ticket, as when you manually fill in Requestor it auto-fills Affected End User. A very high percentage of tickets are calls from the individual having the issue. Any modifications I can do to change this behavior? I have looked everywhere.

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