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Triggering a notification from a knowledge document comment

Question asked by davidph on Aug 1, 2016
Latest reply on Aug 2, 2016 by davidph

Good afternoon,

I have been asked if Service Desk Manager can generate an automated notification when the target date on an open comment of a knowledge document has occurred on or earlier than a specified date (EG: older than 30 days).

 

I wondered whether a Activity Notification could work but these normally are configured for an action or when something occurs (such as the Initial activity of a ticket).

 

For the meantime I have suggested that they could write a report showing all open comments that have been open for longer than a certain timeframe.

 

Thank you

 

David

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