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11.3.6 agent doesn't respond to autoping

Question asked by santosh.jujjuru on Aug 1, 2016
Latest reply on Aug 2, 2016 by santosh.jujjuru

Hi All,

 

Did anyone come across the below error before?

 

 

bash-4.1$ autoping -Sm TEST_MACHINE_123

CAUAJM_I_50023 AutoPinging Machine [TEST_MACHINE_123]

CAUAJM_I_50031 Checking the Agent's connectivity to the Application Server.

CAUAJM_E_50037 ERROR: Agent failed to communicate with Application Server.

CAUAJM_E_50041 ERROR: Agent returned <OpenFailure, CAUAJM_E_10062 Failed to get initial configuration from CA WAAE Application Server(s).>.

CAUAJM_E_50281 AutoPing from the Scheduler WAS NOT SUCCESSFUL.

CAUAJM_E_50037 ERROR: Agent failed to communicate with Application Server.

CAUAJM_E_50041 ERROR: Agent returned <OpenFailure, CAUAJM_E_10062 Failed to get initial configuration from CA WAAE Application Server(s).>.

CAUAJM_E_50283 AutoPing from the Application Server WAS NOT SUCCESSFUL.

CAUAJM_E_50026 ERROR: AutoPing WAS NOT SUCCESSFUL.

 

 

> Agent services are running.

root     2945706       1  6 17:56 ?        00:00:03 ./cybAgent.bin -a

root     2945863       1  0 17:56 ?        00:00:00 /opt/CA/SharedComponents/Csam/SockAdapter/bin/csampmuxf

 

> We also confirmed that following ports are open between the AutoSys scheduler server and the agent machine.

 

7163

9000

7500

7520

7507

 

> Application server looks good and has no errors in the logs, is there anything else which needs to be looked into?

 

 

Regards,

Santosh

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