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Query for a particular incident is escalated

Question asked by La-Qa on Aug 2, 2016
Latest reply on Aug 4, 2016 by La-Qa

Hello Team

i want to know a table name & query to use that can generate when (time as specified in the screenshot below) a particular incident is escalated from the point of creating the ticket to assigning it to analysts.

 

Kindly advise if this is possible ??

 

 

 

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