Whenever the email id configured in service desk email option receives an email from an email id (which is not present in any service desk contact) but satisfies the default mailbox rules (incident in mail subject), service desk sends an auto-response with the following content:
AHD58004:Cannot determine valid requestor id. Cannot continue processing!
Is it possible to customize this response? If yes, kindly provide the approach for doing this.
Thanks & Regards,
Balram Singh Deswal