AnsweredAssumed Answered

How to customize auto-response email from service desk

Question asked by Balram.Deswal on Aug 4, 2016
Latest reply on Nov 15, 2016 by Paul_Coccimiglio

Hi Team,


Whenever the email id configured in service desk email option receives an email from an email id (which is not present in any service desk contact) but satisfies the default mailbox rules (incident in mail subject), service desk sends an auto-response with the following content:

AHD58004:Cannot determine valid requestor id. Cannot continue processing!


Is it possible to customize this response? If yes, kindly provide the approach for doing this.


Thanks & Regards,

Balram Singh Deswal