AnsweredAssumed Answered

Employee Time Cards

Question asked by michael.reid on Aug 4, 2016
Latest reply on Aug 5, 2016 by michael.reid

One of the challenges we've had as an organisation is getting CA Service Desk to capture employee time worked. As part of our setup we even worked with a consultant to create custom fields to record this in the activity logs for tickets. This is critical for us to record and report on labour utilisation. Other platforms like ServiceNow have this feature built-in and I was wondering if there are plans in the road-map for CA Service Desk to include this as part of the standard feature set such that we won't have to do customisation as it causes challenges with upgrades and such.