AnsweredAssumed Answered

knowledge documents does not appear in search results

Question asked by marc.see on Aug 8, 2016
Latest reply on Aug 16, 2016 by marc.see


An analyst had an issue with searching KD with his account. Whenever searching for documents, it always says "No Documents found" like below:

..but when I created a test account (non-admin) matching access and contact type with the user ID above, the search functionality works:

I'm kind of puzzled by this. Has anyone had this issue? Anyone have this fixed?

 

My system runs SDM 12.9.

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