Symantec Access Management

Hello All,

I am trying to install SPS in lab environment and able to install and configure successfully. But I couldn't see a functioning SPS i.e. assertion retriever or proxyui are not working.

Setup:

OS : Windows

SM:

ProductName=CA Single Sign-On Policy Server

FullVersion=12.52.200.6411

SPS:

Product Name=CA SiteMinder Secure Proxy Server

FullVersion=12.52.0100.499

Version=12.52

Update=0100

Build Number=499

Location=C:\Program Files (x86)\CA\secure-proxy

InstanceName=default

Java: 32bit jdk1.6.0_45... Unlimited Strength JCE files are placed.

Few Errors from Server log:

[ERROR] - java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CA\secure-proxy\agentframework\bin\SPS60Agent.dll: The specified procedure could not be found

Attached the logs for more info. Could you help me to get it resolved?

Please open a support case for this configuration issue.

Thanks.

Hi Saravanan,

The errors in the nohup.log and server.log are suggestive of some broken links/ references:

FATAL ERROR: Exception from System.loadLibrary java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CA\secure-proxy\agentframework\bin\smjavaagentapi.dll: The specified procedure could not be found

FATAL ERROR: Exception from AgentAPI.initialize() java.lang.UnsatisfiedLinkError: netegrity.siteminder.javaagent.AgentAPI.initialize()V

[FATAL] - Exception caught stack trace below: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\CA\secure-proxy\agentframework\bin\SPS60Agent.dll: The specified procedure could not be found

Try using Dependency Walker or Process Explorer to trace the SPS startup process and check if there's permission or error loading the library files.

Hi

make sure your windows version is supported by the SPS version you are installing. If all it's correct you should open a case to the support site.

Regards

Alessandro