Catalog allows us to build custom statuses. We built custom statuses by adding to the requestshared.xml. However, we have a custom "Closed" rather than "Completed" & would like the "Closed" status to appear in the end users' "Completed" queue rather than the "Open" queue which is where it is currently appearing.
Has anyone else added custom statuses to the XML & had them 'land' in the correct end users' queue, i.e. "Cart", "Open", "Completed", "Pending"?