AnsweredAssumed Answered

IWA server startup issue

Question asked by Ujwol Shrestha Employee on Aug 17, 2016
Latest reply on Aug 23, 2016 by SamWalker

Created on behalf of : ANIL CHARUGUNDLA

This in continuation to thread : XPSIMport fails during patching

 

One last follow up: Appreciate any insight as usual.

My IWA server had issues coming up after this switch. All the other webagents seem to work fine, although all of the rest of them are non-windows.

Policy server show no logs about this event, shows no connections from this agent either.

Event Viewer has no issues, shows successful initialization of Agent.However, after few mins the agent dies:

 

agent:

 

6200/6212][Wed Aug 17 2016 00:23:12][CSmAdminManager.cpp:250][INFO][sm-AgentFramework-00280] ADMIN: Administration Manager initialized.

[6200/6212][Wed Aug 17 2016 00:23:12][CSmHighLevelAgent.cpp:192][INFO][sm-AgentFramework-00380] HLA: Initialization complete.

[6200/6232][Wed Aug 17 2016 00:23:13][CSmLowLevelAgent.cpp:546][ERROR][sm-AgentFramework-00520] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

[6200/6232][Wed Aug 17 2016 00:23:13][CSmProtectionManager.cpp:192][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Low Level Agent'.

[6200/6232][Wed Aug 17 2016 00:23:13][CSmHighLevelAgent.cpp:1010][ERROR][sm-AgentFramework-00420] HLA: Component reported fatal error: 'Session Manager'.

[6200/6352][Wed Aug 17 2016 00:27:38][CSmHighLevelAgent.cpp:206][INFO][sm-AgentFramework-00390] HLA: Stopping.

[6200/6352][Wed Aug 17 2016 00:27:38][SmPlugin.cpp:103][INFO][sm-AgentFramework-00180] Agent Framework plug-in 'SM_WAF_HTTP_PLUGIN' shutdown.

[6200/6352][Wed Aug 17 2016 00:27:38][SmAgentAPI.cpp:1671][INFO][sm-AgentFunc-00040] Agent API has been released.

[6376/6380][Wed Aug 17 2016 00:27:59][LLAWorkerProcess.cpp:1916][INFO][sm-AgentFramework-00690] LLAWP: Stopping.

[6376/6380][Wed Aug 17 2016 00:27:59][SmAgentAPI.cpp:1671][INFO][sm-AgentFunc-00040] Agent API has been released.

[6376/6412][Wed Aug 17 2016 00:27:59][LLAWPMsgBus.cpp:512][INFO][sm-AgentFramework-00670] LLAWP: Message bus stopped.

[6376/6408][Wed Aug 17 2016 00:27:59][LLAWPLogQ.cpp:719][INFO][sm-AgentFramework-00640] LLAWP: Tracing stopped.

 

 

 

[6376/6408][Wed Aug 17 2016 00:27:59][LLAWPLogQ.cpp:723][INFO][sm-AgentFramework-00600] LLAWP: Logging stopped.

 

Trace.log:

 

08/17/2016][00:23:13][6200][6232][CSmHighLevelAgent.cpp:1017][ProcessAdvancedAuthentication][000000000000000000000000750b980a-1838-57b3f4c1-1858-00350029][*10.154.102.223][][6e1vgRn4UbPwwYMj9cq3ddATGIKxQq3wtYIQYDFUXlB2EFQOiMeOEqj9S+tWBR7r][/wps/myportal/globalportal/][][ProtectionManager returned SmNoAction or SmFailure, end new request.]

[08/17/2016][00:23:13][6200][6232][CSmLowLevelAgent.cpp:3079][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.]

[08/17/2016][00:27:38][6200][6352][SmIIS70Module.cpp:543][CSmIIS70Module::Shutdown][][][][][][][IIS 7.0 Native Module shutting down.]

[08/17/2016][00:27:38][6200][6352][CSmHighLevelAgent.cpp:204][Shutdown][][][][][][][High Level Agent shutting down.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Resource Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Session Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Response Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Session Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmProtectionManager.cpp:125][CSmProtectionManager::Shutdown][][][][][][][ProtectionManager shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Credential Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Challenge Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Response Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Session Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmAuthenticationManager.cpp:124][CSmAuthenticationManager::Shutdown][][][][][][][AuthenticationManager shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Response Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmManager.cpp:82][Variable Manager][][][][][][][Shutdown.]

[08/17/2016][00:27:38][6200][6352][CSmAuthorizationManager.cpp:124][CSmAuthorizationManager::Shutdown][][][][][][][AuthorizationManager shutdown.]

[08/17/2016][00:27:38][6376][6412][LLAWPMsgBus.cpp:221][ProcessMessage][][][][][][][Close message received from client '6200.6212']

[08/17/2016][00:27:38][6200][6352][SmAgentAPI.cpp:1671][][][][][][][][LogMessage:INFO:[sm-AgentFunc-00040] Agent API has been released.]

[08/17/2016][00:27:38][6200][6352][CSmAgentApiBase.cpp:612][CSmAgentApiBase::Shutdown][][][][][][][AgentApiBase Shutdown.]

[08/17/2016][00:27:59][6376][6380][LLAWorkerProcess.cpp:1601][main][][][][][][][Stop signaled.]

[08/17/2016][00:27:59][6376][6380][LLAWorkerProcess.cpp:1911][main][][][][][][][LLAWP Stopping.]

[08/17/2016][00:27:59][6376][6380][LLAWorkerProcess.cpp:1916][][][][][][][][LogMessage:INFO:[sm-AgentFramework-00690] LLAWP: Stopping.]

[08/17/2016][00:27:59][6376][6380][SmAgentAPI.cpp:1671][][][][][][][][LogMessage:INFO:[sm-AgentFunc-00040] Agent API has been released.]

[08/17/2016][00:27:59][6376][6412][LLAWPMsgBus.cpp:504][MsgBusWorkerFunc][][][][][][][Stop signaled.]

[08/17/2016][00:27:59][6376][6412][LLAWPMsgBus.cpp:510][MsgBusWorkerFunc][][][][][][][Message bus shutdown.]

[08/17/2016][00:27:59][6376][6412][LLAWPMsgBus.cpp:512][][][][][][][][LogMessage:INFO:[sm-AgentFramework-00670] LLAWP: Message bus stopped.]

[08/17/2016][00:27:59][6376][6408][LLAWPLogQ.cpp:715][LogWorkerFunc][][][][][][][Stop signaled.]

[08/17/2016][00:27:59][6376][6408][LLAWPLogQ.cpp:717][LogWorkerFunc][][][][][][][Tracing shutdown.]

[08/17/2016][00:27:59][6376][6408][LLAWPLogQ.cpp:719][][][][][][][][LogMessage:INFO:[sm-AgentFramework-00640] LLAWP: Tracing stopped.]

[08/17/2016][00:27:59][6376][6408][LLAWPLogQ.cpp:723][][][][][][][][LogMessage:INFO:[sm-AgentFramework-00600] LLAWP: Logging stopped.]

 

I had to roll back to my CR1 policy store as I cd not get the environment up in allocated 3 hr window. Will try again tomorrow, this time all I had to do is change the sm.registry file with CR5 settings.

Outcomes