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2 simultaneous notification methods in CA ServiceDesk

Question asked by jwood1 on Aug 18, 2016
Latest reply on Aug 22, 2016 by Chris_Hackett

Hi all,

 

What is the best method to send simultaneous messages?

 

Currently OTB features are Email, PagerEmail, USDSMS and Notification.

 

We have a requirement to send both Email AND an SMS notification simultaneously.

 

So for example, on an initial activity, send an SMS and an email to the affected end user OR send an email to the user and an additional email to our email system to generate an SMS.

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