CA Service Management

Hello guys,

I am creating a survey to be displayed at the end of a closed ticket, provided that, when answering a question as "bad", make the next field (which would be the breakdown of care) as required.

Has anyone experienced this or know how to help me?

Regards.

Hello Ana,

You can't do that, out-of-the-box. The surveys are quite simple.

The best you could do is to add extra text along the lines of "Skip to Question N if you answered ABC."

Example:

- - - -

Q1) How did you rate the meal provided?

A) Good

B) Bad

Q2) If you answered "Good" in Q1, please skip to Q3.
Otherwise, did you say "Bad" because:

A) Too expensive

B) Too much chilli.

C) Other.

Q3) Next question would be here. . .

- - - -

The chief advantage of which is that it is simple to implement.

I wouldn't like your chances of customising this - although hopefully someone will chime in if they have done this.

You may like to log an Idea for improving this area, and cross-link to this post.

Otherwise, a third party survey tool may be your best bet.

Thanks, Kyle_R.

Hello Kyle.

Thank you for the warm suggestion, and seeing by that point, would not be too "simple" to implement the like for a survey. I hope not need to customize (I'll talk about for the customer who came in with that idea), but beforehand I thank you very much for the tip

Regards,

Ana.