AnsweredAssumed Answered

fields "z" shows erroneous information

Question asked by Marco Antonio Velazquez Aldama on Aug 20, 2016
Latest reply on Aug 30, 2016 by jmayer

Hi everyone,

I am working with CA SDM and CABI version 12.9, we need to update the derived universe, to add new z fields.

the fields were added without problems, but when I try to make a report sample information as follows.

we need the name of each record. and not the ID.



we have taken the following actions:



Create attribute aliases in CA Service Desk Manager

Log in to CA Service Desk Manager as an Administrator.

Click the Administration tab.

Expand Service Desk, Application Data, Codes and browse to the Attribute Alias node.

Click Create New to add a new alias and use below values based on the example scenario above:

Object Name = cr

Alias Name = Use a name that you can easily qualify this when using reporting. For example, zcustomer_zBPType_Name

Alias Value =

Update CABI Universe:

Create or update the Derived CABI Universe by adding a new Object under the Request -> Request Details class.

Create a new object under Request Details with a name zCustomerBPTypeName and in the Select section type: cr.zcustomer_zBPType_Name

Click on Validate to ensure syntax is correct.

Save and export the universe.

and run the command:

pdm_cache_refresh -t attr_alias



You can help me change the format of the information?

because this problem is affecting my production environments.


Marco Velazquez.