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PDM extract to update ca_contact

Question asked by HemalathaShanmugam75351634 on Aug 22, 2016
Latest reply on Aug 24, 2016 by Louis_van_Amelsfort

Hi Team,


We are using Service Catalog 12.7 and we are planning to upgrade the same to 14.1.

Initially, the plan is to upgrade Service Desk 12.7 to 14.1 and Database from SQL 2008 to 2014.

Service Catalog will be upgraded few days later.

Meanwhile, for the changes happening in ca_contact table through Service Desk front end to reflect in Service Catalog, we want to know the pdm extract script.


Request you to share the pdm extract/load/refresh scripts to update the changes(user creation/modification/deletion) happening through Service Desk 14.1 front end to reflect in Service Catalog 12.7.



Hemalatha S.