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Is there a way to copy field data from 'Parent' to 'Child' tickets?

Question asked by RichFTB on Aug 22, 2016
Latest reply on Aug 22, 2016 by RichFTB

Often times when we have dealt with an incident where many, around 20, child tickets are associated to a parent tickets and it becomes time consuming to try and copy the data from the parent to each child ticket.  In the interest of closing all of these tickets quickly to keep up with SLA requirements I am trying to determine a way to have the children tickets inherit the parent's Outage start, Outage end and Assignee either when associated or when using the "Close All children" action. Is this something that is possible within Service Desk?

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