AnsweredAssumed Answered

Service type assignment

Question asked by ConanLam on Aug 23, 2016
Latest reply on Aug 23, 2016 by Lindsay_Estabrooks

Hi all,

 

I just tested on a fresh installed CA SDM 14.1, the service type auto assignment for incident/problem/change only works when the priority is 1. When the priority is 2,3,4, and 5, the service type will not auto assign.

Is there any configuration or setting for priority 2 to 5 needed, in order for them to work the same way as priority 1?

 

Best regards,

Conan

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