CA Service Management

Hi all,

I just tested on a fresh installed CA SDM 14.1, the service type auto assignment for incident/problem/change only works when the priority is 1. When the priority is 2,3,4, and 5, the service type will not auto assign.

Is there any configuration or setting for priority 2 to 5 needed, in order for them to work the same way as priority 1?

Best regards,

Conan

Go to the Administration tab, Service Desk folder, Application Data folder, Codes folder, Priorities folder. One at a time, edit the priorities 2 through 5 adding the appropriate Service Type.