CA Service Management

We're about to do our first deployment from our Dev environment to Test. 

In regards to PAM, we understand that process well, since there is tooling for doing

imports and exports of our custom code.

However, in regards to our Service Desk customizations, we're left feeling at least somewhat in the dark.  We've reviewed the implementation documentation and see that moving WSP customizations is a matter of copying from one directory to another.

The parts that we need clarification on how to promomte up through the environments are:

1. Database Schema modifications that we done via WSP
2. Custom 'Request Areas' that were created as Administrators of the DEV SDM instance
3. Custom Data Partitions
4. Custom Request/Incident/Problem Statuses

Is there a way of packaging or bundling these customizations together so that an Admin in the TEST environment can simply unpack them, OR do they need manually recreated in each environment as we progress? 

If there is a way of packaging those customizations together, is there also a way to include the htmpl, css and js changes as well?

Thanks,

Mike

Mike,

If you are using 14.1 with Cumulative 2 or 3 you may be able to perform the desired data promotion using the built in promotion utility. Here is the main page with information:

CA SDM Environment Promotion - CA Service Management - 14.1 - CA Technologies Documentation

Check this page out as well as the sub articles that explain how to export schema as well as data information (the processes are different).

Note there are some limitations:

CA SDM Environment Promotion Limitations - CA Service Management - 14.1 - CA Technologies Documentation

If you are not using 14.1, i'll say it this way : Lots of fun ahead!

I personnally recreate everything manually. You can export/import with pdm_load, but you will need to know the exact object to export. When it comes to relations between categories and tasks and macro and behavior, good luck.