CA Service Management

Hi There,

We have stopped Ticket creation in CA, but we are receiving emails having text as "AHD58009:Could not create Incident. Reason: INVALID - Ticket Creation is Restricted! "

Please let us know how can we stop getting such email alerts.

Thanks.

Hi Sonakshi,

When you say you stopped ticket creation in SDM can you tell me how you did that specifically?   My guess on this is that the messages are coming as responses from maileater.  You may need to disable the mailboxes that you have configured so that SDM does not check them and attempt to create tickets.

Hope this helps.

Jon I.

Hi Jon,

Just wanted to confirm if disabling the mailbox (Here mailbox used is Default) will ensure we will not receive such emails in future?

Thanks a lot for your help!

Sonakshi

Hi,

That is correct the message you receive back is the default failure message from the text_api.

Disabling the mailbox will stop SDM to fetch the corresponding.

You may also want to disable the corresponding pop3/imap mailbox as your users may continue to send emails to it thinking this is a valid one.

1/  they will no know that no ticket is created for them.

2/ emails will accumulated there as SDM will not process and delete those anymore.

Hope this help.

/J

Hi Sonjais,

Was you finally able to do what you need?

just let us know

/J

Yes i did

Thanks. 

Hi Sonakshi, 

Also check if you have any integration with SDM. Even that shall give you similar error. 

Share the steps how you disabled the ticket creation. 

~Vinod.