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Team Center is displaying blank screen with Error

  • 1.  Team Center is displaying blank screen with Error

    Posted Aug 23, 2016 11:30 PM


    Hi Team,

     

    We are using CA APM 10.2 in our environment. When i am trying to connect with Team Center it is giving me following error:

     

    Error reading data from polling URL: ../apm/appmap/private/permission. Retrying in 60000ms

     

    I have checked the following doc also but the properties are already defined for the rest-api properties:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1881846.aspx

     

    I am also getting the following error in the webview logs:

    IMG_20160824_103217_HDR.jpg

     

    Kindly help to resolve this error.

     

    Regards,

    Vinay Chaudhary



  • 2.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 24, 2016 01:46 AM

    Make sure to not configure TC/WV to use a DNS alias/virtual IP in front of the MOM EM. Make to point directly at your active MOM EM.

    The product does not current support use of aliases/VIPs in the TC/WV configuration.



  • 3.  Re: Team Center is displaying blank screen with Error

    Posted Aug 24, 2016 03:20 AM

    Hi Hiko,

     

    Thanks for your response . Kindly correct me if I am understanding wrong are you talking about the following properties:

     

    Webview.jpg

    And we are using standalone APM only one EM is there.

     

    Regards,

    Vinay



  • 4.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 24, 2016 03:28 AM

    What kind of messages are being generated in your logs?



  • 5.  Re: Team Center is displaying blank screen with Error

    Posted Aug 25, 2016 01:37 AM
      |   view attached

    Hi Hiko,

     

    Please find the attached IntroscopeWebview.log which are showing some errors.

     

    Regards,

    Vinay

    Attachment(s)

    zip
    IntroscopeWebView.log.zip   756 KB 1 version


  • 6.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 25, 2016 01:41 AM

    8/22/16 10:18:41.607 AM MYT [DEBUG] [WebView] CA-APM Cookie is NULL.

    8/22/16 10:18:45.983 AM MYT [WARN] [WebView] Failure due to validate XSRF token.

     

    What browser are you using? Is it HTML5 compliant?

    Are you using any browser extensions/plugins which may cause the page to not render properly?



  • 7.  Re: Team Center is displaying blank screen with Error

    Posted Aug 25, 2016 03:05 AM

    Hey Hilo,

     

    I am using Firefox 42.0 there is no plugins in the browser.

     

    Regards,

    Vinay



  • 8.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 25, 2016 03:08 AM

    Do you get the same behavior when using Chrome?



  • 9.  Re: Team Center is displaying blank screen with Error

    Posted Aug 25, 2016 04:45 AM

    Sorry for my bad spelling. Yes for the chrome also the behavior is same.

     

     

    Vinay



  • 10.  Re: Team Center is displaying blank screen with Error
    Best Answer

    Broadcom Employee
    Posted Aug 24, 2016 08:55 AM

    Hi Vinay:

        I see a later KD on this topic and this other one may be of  future help:

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1944884.aspx -- Later KD

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1947986.aspx

     

     

    Also logs are in INFO mode. Does DEBUG give you any additional info?

     

    Thanks

     

    Hal German



  • 11.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 24, 2016 09:09 AM

    Hello VInay,

     

    Is it getting blank just after you start Webview and try to login or you can navigate a bit to record this error?

    Use FireFOx or Chrome and enable DEBUG mode by pressing F12 and try to reproduce, it will bring exactly where it is stopping.

     

    Gustavo.



  • 12.  Re: Team Center is displaying blank screen with Error

    Posted Aug 25, 2016 03:57 AM

    Hi Gustavo,

     

    Thanks for your response. I have debug it in firefox,it captured the error but I am not getting the clue how can I solve it.

    Please check the following screen shot:

     

    Regards,

    Vinay



  • 13.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 25, 2016 09:07 AM

    Hey Vinay,

     

    You have to go to "network" not under performance.

     

    Gustavo.



  • 14.  Re: Team Center is displaying blank screen with Error

    Posted Aug 26, 2016 12:46 AM

    Hi Gustavo,

     

    I have analyze the network tab also. Following is the screen shot:

     

    When I clicked on link:

     

    It is the same error which displayed in team center also.

    Could I get any information from this screen?

     

    Regards,

    vinay



  • 15.  Re: Team Center is displaying blank screen with Error

    Broadcom Employee
    Posted Aug 26, 2016 11:05 AM

    Hi Vinay:

    This has gone though multiple iterations without resolution. I am going to sugges opening a case to work the issue. Because I am suggesting the case approach, I am marking as answered. You are welcome to post further requests and the resolution here. However, the focus should be through a case at this point.

     

    Thanks

    Hal German



  • 16.  RE: Team Center is displaying blank screen with Error

    Posted Jul 24, 2019 12:03 PM
    Hello!

    In my case, i'm not using https and get the blank page in team center bacause the EM MOM and collectors can't connect to APM 10.7 DATABASE Postgres 9.6.2
    Once the components get connected the problem is solved

    Regards,
    Richard

    ------------------------------
    Sr. Analyst
    OSDE
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    Original Message