CA Service Management

I have added "Incident Area" attribute as field that has to be populated when the new ticket is created in xflow analyst interface. But it seems xflow interface is displaying all areas regardless if they are active or inactive. I didn't test other lookup fields to see if they show the same behaviour. Any ideas how to configure xflow to show only active values of Incident Areas and if necessary any other lookup field.

Thank you,

Vedran D.

vedran.dolezal

I see the same behavior, I suggest that you raise this with support (as it may be a bug...)

Thanks,

John Sorensen

It is indeed a bug. A few cases have already been logged and SE working on this.

Thank you for your response Brian_Mathato and sorjo01. I hope this issue will be resolved soon.

Best regards,

Vedran D.

Any ideas if this issue has been resolved? Is there any patch available?

Hi Vedran,

Not yet. Still waiting for engineering to provide a fix for this.

Kind Regards,

Brian

Hi Vedran,

Just to keep you posted. This is the latest info I got from the engineering team:

"The solution for this defect has been identified and will be included in the next maintenance release estimated to be released in Oct 2016"

Kind Regards,

Brian

Great, thank you Brian_Mathato.

Best Regards,

Vedran

Hi,

How to view Incident area from existing ticket? It is not displayed in the ticket or timeline.