CA Service Management

  • 1.  remove solution from list page

    Posted Aug 24, 2016 06:49 AM

    Hi,

     

    In SD when we click on search-->request on request list when we rightclick on particular ticket it will show some options like view, edit,copy,update status,log comment, solution etc.

     

    can any one help how we can disable/hide/remove 'solution' from the list page of R/I/P.



  • 2.  Re: remove solution from list page
    Best Answer

    Broadcom Employee
    Posted Aug 24, 2016 09:04 AM

    Hi Subbarao,

     

    Please find below the tecdoc for removing items from context menu. Let us know if this helps.

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec480053.aspx



  • 3.  Re: remove solution from list page

    Broadcom Employee
    Posted Aug 24, 2016 10:27 AM

    Hi Subbarao,

     

    Ensure that you are clearing the browser cache and verifying the behavior as this .js updates has the direct impact on the scripts