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Service Catalog and SDM integration

Question asked by Sutot on Aug 24, 2016
Latest reply on Aug 25, 2016 by Louis_van_Amelsfort



I installed and configured CA Service Catalog (14.1). Now I have to integrate it to an existing instance of Service Desk Manager (12.9).


Some questions:

1. The use of CA Process Automation is mandatory to propagate new request from Service Catalog to SDM?


2. If not, where I can find documents about direct integration?


3. If PAM is mandatory, I have to install:

    - PAM

    - Catalyst Server

    - Catalyst Container?

    - SDM Connector

Where can I download latest versions of Catalyst and SDM Connector?


Best regards,