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Events/Rules Actions in Service Catalog 14.1

Question asked by jwood1 on Aug 30, 2016
Latest reply on Sep 6, 2016 by Chris_Hackett

Hi all, 

I am having an issue in Catalog that is driving me crazy....any help would be greatly appreciated. 

 

 

I have a service offering that is linked to a group that is linked to a form.

 

My events rules and actions are like this

 

This external_id is indeed the external_id of the Service Option Group (SOG). 

 

Now when I go to my Service Offering and hit submit, it shows my rule is indeed working, but I only want 1 process to be kicked off in ITPAM and not 8!

 

 

 

I then go back to my rules and make the rule something junk

external_id = xxxx

 

When I run another request in catalog, nothing kicks off to ITPAM as expected. 

 

I change the rule again from 

external_id=xxxx 

back to

external_id = 'MyBounceServiceDesk'

 

In theory.....one would say that nothing has been changed?

However, when I submit the form again in Catalog, there are still no processes. 

 

In my frustration I delete the entire rule and start again. 

I create the rule again with event filter : external_id = 'MyBounceServiceDesk'. 

Now I am back to seeing the 8 processes instead of just 1.

 

Can anyone please advise if they have seen such strange behavior before or if I am missing something entirely?

 

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