I am having an issue in Catalog that is driving me crazy....any help would be greatly appreciated.
I have a service offering that is linked to a group that is linked to a form.
My events rules and actions are like this
This external_id is indeed the external_id of the Service Option Group (SOG).
Now when I go to my Service Offering and hit submit, it shows my rule is indeed working, but I only want 1 process to be kicked off in ITPAM and not 8!
I then go back to my rules and make the rule something junk
external_id = xxxx
When I run another request in catalog, nothing kicks off to ITPAM as expected.
I change the rule again from
external_id = 'MyBounceServiceDesk'
In theory.....one would say that nothing has been changed?
However, when I submit the form again in Catalog, there are still no processes.
In my frustration I delete the entire rule and start again.
I create the rule again with event filter : external_id = 'MyBounceServiceDesk'.
Now I am back to seeing the 8 processes instead of just 1.
Can anyone please advise if they have seen such strange behavior before or if I am missing something entirely?