Clarity

Is there a way to change a user email in PPM or On Demand once the user profile has been setup.  We use SSO and the email address is used for authentication.  When someone changes names, they are issued a new email address.  We've yet to figure out a way to change it in OnDemand or in PPM successfully and ultimately have to create a new profile and inactive the old one. 

1. Access the Clarity Portal https://ondemand.ca.com
2. Select Control Panel
3. Select Manage Applications
4. Select your organization
5. Select Assign Members in the desired environment (I would suggest to do this for Prod and any other env you have, to maintain consistency)
6. Search for the relevant user
7. Deselect the user checkbox
8. Click on Update Assignments
9. Select Users from the left hand panel of the Clarity Portal.
10. Search for the relevant user
11. Select Edit
12. Update the relevant user data fields (e.g. Last name, email address, etc.)
13. Select Save
14. Navigate to the Clarity environment (application itself)
15. Go to Administration > Resources, and search for the user
16. Deselect the External Authentication checkbox
17. Click Save and Return, and again access the user profile
18. Edit the relevant fields (e.g. Last Name, email address, etc.)
19. Select External Authentication checkbox and click Save and Return
20. Access the Clarity Portal https://ondemand.ca.com
21. Select Control Panel
22. Select Manage Applications
23. Select your organization
24. Select Assign Members in the desired environment
25. Search for the relevant user
26. Select the user checkbox and click Update Assignments

Regards

NJ

Thank you for the detailed steps – Unfortunately, after following them in detail, I get the below error in the on-demand Portal and am unable to save the changes.  The change I made in PPM seems to have stayed but the update is not saving in On-Demand.  Have you encountered this problem?  I’ll issue a ticket but curious if anyone else has issues.  We’re on 14.2

Randi

No, we didn't.

NJ