Hi Mohamed:
From what I can see, the problem resolution triage is not enabled or not shown. I can't tell if you have an Introscope section in your defect, x-wily-info headers appearingor not. I answered the original question above on how this can be done. Now we are trying to get the functionality established. It is best for this to open up a case and do a webex with the Support Engineer to get this working. Please let me know how you make out. If you provide the case number, I will follow its progress.
Thanks
Hal German