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It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

  • 1.  It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

    Posted Aug 31, 2016 08:32 AM

    Maybe through data partitions... I dont know for sure



  • 2.  Re: It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

    Posted Aug 31, 2016 08:41 AM

    Seems you answered your own question already ;-)

     

    Yes, data-partitions is the way to go.

     

    Regards,

    Brian



  • 3.  Re: It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

    Posted Aug 31, 2016 10:17 AM

    Or you may customize your request_status_change.htmpl form like;

     

     

    <PDM_IF "$args.customer" == "$cst.id">
       <PDM_MACRO name=dtlDropdown hdr="Status" attr=status default="!default_trans_sym!" evt="onBlur=\\\"detailSyncEditForms(this)\\\" factory=crs_cr initial="!default_trans_code!" lookup=no>
    <PDM_ELIF "$args.assignee" == "$cst.id">
       <PDM_MACRO name=dtlDropdown hdr="Status" attr=status default="!default_trans_sym!" evt="onBlur=\\\"detailSyncEditForms(this)\\\" factory=crs_cr initial="!default_trans_code!" lookup=no whereclause="(code != 'HOLD')">
    </PDM_IF>

     

    Regards,

    Turker



  • 4.  Re: It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

    Posted Sep 01, 2016 05:54 PM

    Hello Birol,

     

    There's a specific part of the form i need to put this?

     

     

    Regards.



  • 5.  Re: It's posible that i can hide the hold status for analysts and make it visible to employees only?, It's posible that i can hide the hold status for analysts and make it visible to employees only?

    Posted Sep 01, 2016 06:46 PM

    Hi Jason,

     

    Put in request_status_change.htmpl, replace code where status field coded.

     

    If status field is editable on detail_in.htmpl or detail_cr.htmpl replace code where status field coded

     

    Regards,
    Turker